Join us for this exciting webinar as we discuss the beauty of traveling by train and what life is really like overnight onboard Amtrak from the food to the sleeping accommodations. We’ll tell you about some of our most popular packages, which include stops in iconic cities such as Chicago, Glacier National Park, San Francisco, Washington, DC and New York City, just to name a few. Plus, get details on our upcoming FLASH SALE!
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good morning everyone I hope you all are doing fantastic today and welcome to our presentation today on Amtrak vacations explore overnight rail journeys with Amtrak vacations got a lot of really fantastic really hot trips for 2018 that includes some of the best overnight portions on the train here in North America allow me to introduce myself my name is Nick Pannell and I have probably been with Amtrak vacations now for five years a little bit about myself I am a huge huge fan of rail travel I've done quite a bit extensively throughout the United States through Canada and throughout Europe so it's something I'm very passionate about and something I'm very excited to share with all of you today and to be here with all of you and go over some really great information definitely stay tuned towards the end of the presentation today as we'll have some exclusive discounts for all attendees as well as one lucky person will win a $100 Amtrak vacations gift card toward the it towards the end of the presentation today before we get started please don't forget to download the handout where that top arrow is pointing it should be on the right-hand side of your GoToWebinar control panel it'll have a lot of the great information for some of the packages that we're gonna go over today and as well as throughout the presentation if you have any questions at all please feel free to input them into that questions box on the right-hand side as well where that bottom arrow is pointing and I will be more than happy to answer all questions towards the end of the presentation today so if you think of anything throw up today please feel free to input them into that box so let's kick it off in start off well why Amtrak vacations well there's several reasons why first off traveling by rail is a bucket-list experience in fact we surveyed all of our travelers last year as to why they chose traveling with Amtrak and when the Amtrak vacation the number one consensus answer we kept seeing was that was a bucket list trip if you think about it people have done the ocean cruises you all have done the all-inclusive to Mexico and the Caribbean you've gone to Walt Disney World you've now conquered river cruising now you're looking for something fun something different something unique the rail can satisfy each and every single one of those needs there's room to roam take what you know about being on an airplane or on a motor coach you're cooped up in this tiny little seat for hours upon hours you can't really get up and move around that's not what traveling should be like with Amtrak you're actually encouraged to get up and freely move amongst the Train go visit the dining car visit the cafe car or visit my personal favorite the observation car there's less hassle there's none of this business about checking in 24 hours ahead of schedule or paying for you check luggage ahead of time or even showing up 2 to 3 hours ahead of time like you would it with a flight no no with Amtrak most people generally will show up 45 minutes to an hour ahead of their departure time really making it as hassle-free and is worryfree as possible for you city the city service now I love this because one thing I dislike are those long airport transfers you know you go on these long flights and then after when you land you still have never sometimes an hour-long drive to get you to where you need to be that's not what vacations are supposed to be like they're supposed to be fun well when you travel with Amtrak you typically go from downtown to downtown you don't have to worry about those long airport transfers we can get you right into the heart of where all the action is right off the back look at New York Penn Station for example it's right in the heart of midtown Manhattan Los Angeles Union Station is right in the heart of downtown LA Chicago Union stations right in the heart of the loop of downtown Chicago we can get you right into the heart of where all the action is right off the bat satisfy your hunger now this will touch base on just a little bit later I just want you all to know that whenever you do upgrade to the sleeping accommodations on board the train meals are automatically included you won't want to miss out on that as the dining on Amtrak is really fantastic and lastly flexibility almost every single one of our trips operates on a daily basis with just the exception of a handful of our seasonal national parks our trips operate that when you want them to operate so you can really travel when you want to travel it's not like those escorted tours where there's select select departure dates or the cruises where the select sailing dates now I love showing off this map because it really impresses me it amazes me how extensive Amtrak system really is in fact Amtrak services 46 out of the 48 continental states here in the United States with the exceptions of South Dakota and Wyoming in the last year Amtrak sat there ridership record with over thirty two and a half million riders which would put Amtrak if they were an airline to be the sixth most flown airline in the world which is very exciting now I get a couple fun little slides that really highlight the benefits of traveling by rail and one of my favorites is is there's no pesky middle seat onboard the Train this happened to me a couple weeks ago I got on a flight it was a six-hour long flight and I had the middle seat I was sandwiched between two people I couldn't get comfortable and that's not what travels supposed to be like you're supposed to be comfortable and be able to enjoy yourself that's what a vacation is well with Amtrak we work in rows of two so two big seats on one side two big seats on the other side of the aisle it's where you could truly maximize how comfortable you are on board the Train there's no need for you to be sandwiched between two strangers there's no need to spend your days sitting in traffic in fact we have a saying we like to use around here why not take the road less traveled that road being Amtrak all you have to do is kick back relax and let us do the driving for you there's no need to be confined to a seat like once again like on these motorcoach tours you're stuck in a tiny little seat like this where it's very uncomfortable you can't get comfortable it's not a fun time you can't get up and move around well once again with Amtrak you're encouraged to freely move amongst the Train and lastly my absolute favorite what do we see on the left-hand side you see clouds right it's pretty boring think about it clouds look the same no matter where you go in the world but we look at the right hand side we see pristine beaches and coastlines so we see big cities we see mountains these are just some of the examples of those beautiful landscapes you can see only from an Amtrak train see if you think about we're really lucky here in the United States where we have every type of landscape imaginable we have those beaches and coastlines the big cities the mountains we have deserts rainforests swamplands prairies plain small-town America farmlands all of it can be seen from the comfort of an Amtrak train and one of the best parts is you can actually choose between any of the 500 Amtrak stations throughout the United States or Canada to start your trip any of them or alternatively if you wanted to you can fly to your start destination or fly home from your end destination till you quite a few people actually will do that so keep that in mind you can start these trips any of these trips anywhere that you want now I got something fun and very exciting for you all our flash sale is back and it starts today yes it starts today and it is good until next Friday March the second and what do you need to know about the flash sale it starts today and it's good till March 2nd which is next Friday it's valid on all 2018 vacation packages that includes custom-built trips as well it is valid on new reservations and it is combined with the early booking discounts that we have to offer on select independent rail journeys now the flash sale is $100 off per couple whenever you upgrade from coach seating to remits or from coach sheeting to the bedroom accommodations any upgrade to the sleepers you will save $100 per couple and this will give you a private room with beds you'll get shower access onboard the Train you'll get all your meals included onboard the Train you'll have priority boarding and you will have access to the trip to the lounges where they're available at the select stations that to have them so keep all that in mind flash sale starts today and it's good until next Friday and yes it is good for single people as well you would just save yourselves $50 off so let's move on to the different types of products in the huge packages that we have to offer to you also some of our most popular packages are our independent rail journeys now these are our multi City multi-state week-long to even up to 16 day long trips they're incredibly comprehensive as they cover quite a bit of ground so if you are looking a bit of a longer trip these are the packages for you we have our family adventures which put the focus on the family so I always recommend if you're doing a large family trip or a multi-generational trip as they're completely family friendly from grandparents to grandchildren there is something for everyone on the family adventures we have our rail and sail packages which combine to complete different travel styles all rolled up into one amazing package so not only are you getting the journey onboard Amtrak but you're getting meal an Alaskan cruise out of either Seattle or Vancouver two different travel styles one amazing trip we have our rail getaways which are a single city two to three night long trips if you're looking just to get away through a couple in fringe or maybe just a couple of nights these are the perfect packages for you as we have them all throughout the United States and Canada and lastly national parks some of our most popular destinations that we have to offer places like the Grand Canyon Yellowstone National Park Glacier Park we work with some of the most sought-after National Park lodges that we work hand-in-hand with them that we can bring these really fantastic National Park packages to you all so let's hop right into some of our most popular vacation packages and the first we're gonna go over is what a brand-new one we have for 2018 it's our USA and Canada Rail experience whether you get the experience beautiful landscapes on both sides of the border so this trip starts off departing out of Chicago doing two nights onboard the Empire Builder going up through Wisconsin cutting up through the Lakes region of Minnesota through the prairies and plains of North Dakota leading us through the mountains of Montana crossing through a little bit of Idaho into crossing the Columbia River into Washington state where we arrive into Seattle Washington in Washington in Seattle we will then switch over to the Cascades which is the most scenic regional train and we are going to take that over to Vancouver we get into Vancouver we'll do two nights in a downtown Vancouver Hotel right where we want to be in downtown and while we're in Vancouver we will have a hop-on hop-off sightseeing tour Vancouver which will take us around the city on a big loop and you can get off and on as you please all the different sites and attractions definitely highly recommend taking some time and spending some time up in Stanley Park it is absolutely one of those beautiful places I've ever seen you also get admission to the Vancouver lookout which is the observation tower an observational level atop the Harbor Center tower which is the tallest building in the city of Vancouver now once I are staying Vancouver's all done we will then hop aboard the via rail Canadian train which is the overnight which will be a quite few train which we have four night train that will take you from Vancouver to Toronto now that train is absolutely beautiful as you'll be able to see really see every type of landscape that Canada has to offer you will pass through the Canadian Rockies you will pass through the Great Plains and the prairies that Canada has as well when we get to Toronto we'll do one night in a downtown Toronto hotel and while we're there we will have a hop-on hop-off sightseeing tour of Toronto which will get us around the city on a big loop but we can get off and on as we please all the different sights and attractions as well as we will have admission to the CN Tower which is one of Toronto's most iconic landmarks from Toronto once our one night is done we will then transfer you down to Buffalo and then you will do the overnight train from Buffalo back to Chicago on the Amtrak lakeshore limited so just to highlight this one everybody it's an 11 day ten night in Vancouver we get hop-on hop-off sightseeing tour as well as admission to the Vancouver lookout and we in Toronto will have a hop-on hop-off sightseeing tour as well as admission to the CN Tower three nights Hotel three nights onboard Amtrak and four nights upon via and all of it is in coach class however we could absolutely upgrade those to the sleeping accommodations and we'll get a private room of beds shower access in you'll have your meals on the train included so let's visit another one of our top packages for this year yes this is our Glacier National Park and Canadian Rockies by rail you get to experience national parks on both sides of the border so this trip right here starts off doing an overnight train from Chicago to Glacier National Park and this is just some of the highlights of really the beautiful of this Glacier Park package we get into Glacier Park and we will do two nights in the Glacier Park Lodge which is the oldest of the Glacier Park railroad hotels so very historic property and while we are there we will have two tours the first tour is the Glacier Park to Medicine Valley boat cruise which is a boat ride on to Medicine Lake which is situated in the – Medicine Valley it's one of the most scenic areas of the park you get a nice little boat ride along with this – you'll get the Big Sky Circle tour which is the full day tour that utilizes the going to the Sun Road which the main stretch of highway that runs right through the middle of Glacier Park it's a full day tour and it is definitely the most comprehensive tour that Glacier Park has to offer once our stay in Glacier Park is all said and done we will then do an overnight train continuing westbound on the Empire Builder where we will arrive into Seattle the following morning in Seattle we will switch right over to the Cascades and we will take the Cascades train up to Vancouver when we get up to Vancouver we will do two nights in a downtown Vancouver hotel and while we are in Vancouver we will have a couple different things included well once again we'll have a multi-day hop-on hop-off sightseeing tour as well as once again we will have the admission to the Vancouver lookout now once I stay in Vancouver's all done we will hop aboard the via rail train the Canadian drink only this time we're gonna do one night on board the train will take that to Jasper where we'll arrive the following afternoon in Jasper when we get in there we will do one night in a centrally located Lodge in Jasper and while we're in Jasper we will then have the sight seat um a sightseeing transfer now what I mean by saying transfer it's gonna be a full day tour that will take you from Jasper down to bantha there'll be a transfer but it's a full day tour in the midst of it and that full day tour utilizes the icefields pkway you actually get a chance to explore the columbia icefields and you'll actually get an opportunity to go on one of those big ice exploring vehicles that you might have seen on television or in the movies or maybe even bet on real and real life before you actually get an opportunity to go out and step foot onto the glacier that tour ends in Banff where we'll do two nights in essentially located lodge in the heart of Banff and while we're in Banff we'll have a couple different things included we will have admission to the glacier sky walk and the Discovery Center which is the Banff gondolas that will take you to take you up into the mountains and then you'll actually get to go to the Discovery Centre which is situated right on top sulphur mountain and you also get a slate seeing tour of Lake Louise and bath and the surrounding mountains lakes and waterfalls of the region really fantastic sightseeing tour and then from Banff we will then transfer you down to Calgary and I can tell you most people from there will fly home from Calgary so this trip for exhibit 11 day 10 night we get tours of Glacier National Park to Minnesota crews in the Big Sky Circle tour in Vancouver we get a hop-on hop-off sightseeing tour as well as admission to the Vancouver lookout from Jasmer will be the icefields pkway excursion and in Banff will have admission to the glacier sky walk in the de Glacier Discovery Center as well as a sightseeing tour of Lake Louise and Banff all in all it's seven nights hotel two nights onboard Amtrak in one night on pond via once again everybody we can absolutely upgrade those to the sleeping accommodations and we'll get a private room with beds shower access and our meals on the train will be included and keep in mind too with the flash sale this is definitely could be utilized for the flash sale so let's continue and let's visit one of our most popular packages from last year that's right our Grand National Parks very popular from last year and as this actually came from suggestions from travelers like yourself so thank you very much for all this and we have three versions of our Grand National Parks and they were huge for last year these are already quite popular for 2018 as well so this trip departs out of Chicago and we do the overnight train from Chicago to Salt Lake City when we get to Salt Lake City we then do one night in a downtown Salt Lake City hotel and while we're in Salt Lake City the next morning we will then hop aboard the Salt Lake Express which is a motor coach transfer that will take you from Salt Lake City up to West Yellowstone when we get up to West Yellowstone we will then do two nights in one of the lodges up in West Yellowstone and while we're up there we are going to have a full day tour of Yellowstone National Park slower loop now this is a full day tour incredibly comprehensive tour of Yellowstone National Park you will absolutely love it it does highlight a lot of the key sites that Yellowstone is known for and you will see the Old Faithful geyser erupt on this sightseeing tour once our fun in Yellowstone is all done we will then take the Salt Lake Express motorcoach transfer back down to Salt Lake City we'll get back to the Salt Lake City and then we'll do an overnight train an evening train to San Francisco and when we get to San Francisco we will do two nights in a downtown San Francisco hotel and when we're in San Francisco we have a full day sightseeing tour of Yosemite National Park now you won't want to miss out on this as this tour is absolutely fantastic and it is quite nice as it will pick you right up at your hotel and drive you out to use the Yosemite Park and it is a full day very comprehensive tour of the Yosemite Valley once our phone in San Francisco and Yosemite National Park are all said and done we will then hop aboard the Amtrak's most scenic train the coast starlight in fact it's been voted the most scenic train to North in North America the past three years and we will take that from San Francisco down to or actually we're gonna take that from San Francisco and do the overnight train up to Seattle when we get to Seattle the next day we're going to arrive and we're gonna do one night in a downtown Seattle hotel and we'll also have admission tickets to the Space Needle while we're in Seattle once our fun in Seattle is all said and done we'll then do an overnight train to Glacier National Park where we re arrived on the installation Park and we do three nights at the Glacier Park Lodge and when we get into the Glacier Park Lodge we will then have those two tours included the Big Sky Circle Tour and the two Medicine Valley boat cruise and then from Glacier Park will then continue east bound for one more overnight train up on the Empire Builder arriving into Chicago so this trip everybody is a fifteen-day 14 night we get the sightseeing tour of Yellowstone National Park slower loop we get the sightseeing tour of Yosemite National Park out of San Francisco we get a hop-on hop-off tour of San Francisco as well in Seattle we'll get admission to the Space Needle and in Glacier Park we get the Big Sky Circle Tour and the to Medicine Valley boat cruise all in all nine nights Hotel five nights onboard the training yes those five nights once again are in coach accommodations we can absolutely upgrade those to the sleeping accommodation so we will get a private room with beds shower access and our meals on the train will be included now let's visit one of my favorite trips this is our Northern Rail experience now our real experience packages are all about the journey rather than the destination so we tend to keep the focus on the on the train travel rather than staying in the destinations and staying in hotels and this is definitely our most popular one as it utilizes the three mill includes the Amtrak has to offer so this trip starts off in Chicago when we do the two night train from Chicago to Seattle on the Empire build of the most northern route when we get in the Seattle we'll do one night in a downtown Seattle hotel and while we're in Seattle we will have a hop-on hop-off sightseeing tour of the city of Seattle once our fun in Seattle is all said and done we will then hop on board the coast starlight which I as I mentioned earlier is the most scenic train upon Amtrak it was been voted voted the most scenic train in North America in the past three years and you'll get to do that and take that down to San Francisco where we arrived the following morning in San Francisco we are going to do two nights in a downtown San Francisco Hotel typically in the Fisherman's Wharf area of town or the Union Square area and while we're in San Francisco we will have a hop-on hop-off sightseeing tour of San Francisco will have a sightseeing tour of Muir Woods and Sausalito as well as a bay cruise of San Francisco Bay once our fun in San Francisco is all done we will then do the two the two night train upon the California Zephyr and we'll do that and we'll do the overnight train on the California Zephyr and that will capacitor Eastern California it will go through the Sierra Nevada mountains and through the Donner Pass from there we'll go through the Nevada and we will then pass through we then pass through at the mountains of Utah in Colorado and then we pass through Nebraska we pass through Iowa and then we also pass through Iowa and then leads us back into Chicago so keep all of that in mind and the best part is so this trip right here is a five-night package all together five nights on the train three nights hotel it's eight nights altogether the five dates on the train are in coach accommodations which we can absolutely once again upgrade to the sleeping accommodations we'll get a private room with beds shower access and meals on the train would be included so let's continue to another really great package this is our northern expo rail exposure and we'll go over this and this that northern rail experience sorry about the out of order slide with that sorry about that now we're gonna go over at one of our most popular packages for the past five years this is our Glacier National Park Express now this trip is quite popular it's very popular during the summer months as you can imagine because galician Park season is very very limited it's from mid-june to mid-september and this package is definitely the most popular we have to offer for Glacier Park so this trip starts off with doing two nights in Chicago right in the heart of downtown Chicago and while we're there we'll have the shoreline seating architecture cruise which is the boat ride that will bring you down the Chicago down the river in Chicago and we'll highlight a lot of the famous skyscrapers in building that Chicago is known for once our fun in Chicago is all said and done we'll do the overnight train upon the Empire Builder and we'll take that over to Glacier Park where we get into Glacier Park and we do the three nights at the Glacier Park Lodge and we'll still have those two tours included at Glacier Park the Big Sky Circle Tour and the two Medicine Valley boat cruise once our foot in Glacier Park is all done will then continue westbound for one more night upon the Empire Builder and will arrive into Seattle and when we get to Seattle we will do a hop-on hop-off sightseeing tour as well as well as will have admission to the Space Needle and the Chihuly garden and glass museum so just to highlight this one everyone it's a 10-day nine night and we have the sightseeing architecture Cruise of Chicago in Glacier Park we have the two Medicine Valley boat cruise and the Big Sky Circle tour in Seattle will have admission to the Space Needle as well as the Chihuly garden and glass museum and then we will have a multi-day hop-on hop-off sightseeing tour as well all in all it's seven nights hotel two nights onboard the training yes those two nights on the train are in coach accommodations once again we can absolutely upgrade those to the sleepers and we'll get that private room with beds shower access and meals on the train would be included now let's take a look at one of our brand-new packages for 2018 and it's introducing one of our newest national parks that we work with Grand Tetons National Park so this trip starts off doing the overnight train on the California Zephyr from Chicago to Salt Lake City when we arrived into Salt Lake City we will do one night in a downtown Salt Lake City hotel from Salt Lake City we will then self drive ourselves up to Jackson Hole and when we're in Jackson Hole we'll do one night and essentially located lodge in Jackson Hole and while we're in Jackson Hole we will have a sightseeing tour of Grand Teton National Park once our fun in Jackson Hole and Grand Teton is all set we will then drive ourselves up to Yellowstone National Park where we'll spend two nights at the canyon lodge which is located in the heart of Yellowstone National Park and we will get what's called the circle of Fire tour of Yellowstone which is a full day incredibly comprehensive tour of Yellowstone National Park once our fun in Yellowstone is all said and done we will then drive ourselves back down to Salt Lake City and end the trip with one night in Salt Lake City so just to highlight this one everyone it's a seven-day six-night we have five nights hotel one night on board the train and while we're there we have a sightseeing tour of both Grand Teton National Park in Yellowstone National Park as well as we get the rental car included as well and the one night on the train is in coach accommodations which once again we can absolutely upgrade to the sleepers you'll get yourselves a private room with beds shower access in the meals on the train would be included we offer some really great single city destinations as well so let's take a look at some of those like our most one of our most popular spots our nation's capital Washington DC very very very popular this is our getaway package which is a three-day two-night does two nights typically in the heart of Washington right in the Dupont Circle area of town or the Capitol Hill while we're there we will have a hop-on hop-off sightseeing tour of Washington and we'll have admission to either the International Spy Museum which is about the history all about spies and espionage or the museum which is all about the histories of the news in the mass media or perhaps maybe we want to go out to the city by the bay and go up to San Francisco this is our most popular San Francisco package it's a three-day two-night we do two nights in downtown San Francisco while we're there we'll have a multi-day hop-on hop-off sightseeing tour as well from San Francisco we can also then take a look perhaps May New York City city that never sleeps that we have some really great New York packages this is a three-day two-night just two nights in the heart of wash of New York City right typically in midtown Manhattan and while we're there we'll have a hop-on hop-off sightseeing tour of New York which will get us around the city and it includes all the loops uptown downtown Brooklyn the Bronx and even the nighttime loop so let's take a look I know I've been talking a lot about the accommodations and sleeping in rooms and coach but what exactly does this all mean well let's hop right into that so we're first we're gonna go over is coach seating which as you can see it's a pretty standard seat upon up on the train but take what you know about airplane seating and honestly picture the exact opposite cuz the coach seating on Amtrak is absolutely fantastic as you can see there it's you know giant seats typically double the size of your standard airplane seat the seats themselves reclined in a 45 degree angle and they also have a leg rest as well in the legroom is actually uncompelled in fact last year I traveled with one of my colleagues and he's six foot six he could fully stretch his legs out and still have room to spare that's how much leg room there is on Amtrak so keep all of that in mind now coach seating is great but meals aren't included neither a shower access and if you're doing you know a night or more on the board the train you're probably gonna want to eat you're probably gonna want to take a shower so where do we go from there that's right we upgrade to the row Mets the row Mets are the most popular type of sleeping accommodation upon Amtrak during the day it's too big seats that face each other with a big picture window in between and a fold-out table at night those two seats you see convert to the lower to the lower bed and right above where their head is it pulls down for the top bed now we'll point out the row mats meals are included however the however the bathrooms are located down the halls and the bathrooms are private but shared so yes you will be sharing them with the rest of the people that have room it's in the same accommodations however they're private once you're in there you're in there you're the only ones in there it's not like a college dormitory where people are coming in and out it's in this old is a lock on the door and what and the neat thing is too it's a full-size bathroom with a full-size shower so definitely you could take take a shower and behind the train is quite the experience in itself it's quite nice now you might say Nick this sounds great but what if I want my own facilities in room what if I want my own bathroom well say no more we can absolutely do that by upgrading to the bedrooms the bedrooms are the most popular type of sleeping accommodate our one of the most popular types as well next to the room it's it's a bit of a different setup than the romance it's a little bit bigger whether it's more of a sofa style seating where that gentleman is sitting and there's an extra recliner in captain's chair where that lady is sitting at night that sofa style seating converts to the lower bed and right above where his head is it pulls down for the top bed now I will point out that with the bedrooms there is a private toilet sink and shower in room for your use in your use alone when you have the bedroom accommodations and now is the time from my favorite spot on board the train the observation car or the sightseeing lounge car this is the best spot upon the train and this really is your front row seat to seeing that amazing scenery that Amtrak asks to offer it has floor-to-ceiling windows with a glass dome top and the seats actually face outwards towards the windows I can tell you every time I've been on Amtrak other than to eat sleep and shower I can be found in the observation car it really is the best spot to be in I could tell you last year I did the Southwest chief which is the train that runs from Chicago ultimately to Los Angeles and there are points I remember going through New Mexico on it and there were points where honestly it was wide open desert plains with snow-capped mountains with plateaus which I've never seen before which was really a treat to me honestly I thought Clint Eastwood or John Wayne we're gonna ride alongside the drinks I felt like I was in the old Wild West it's quite the experience so definitely this is the spot to be in on an Amtrak train and now's for the other moment we've all been waiting for were dining I know I've been mentioning a lot about eating on board the train and getting meals included but take what you know about airplane food and picture the exact opposite because the food on Amtrak is phenomenal so and you would be a base that the quality of meals that the onboard chef can freshly prepare in this tiny little kitchen onboard a train for example for breakfast there's pancakes at our waffles bacon and eggs omelets for didn't lunch there's grilled chicken salads pasta dishes big juicy cheeseburgers for dinner there's fish there's chicken dinners Amtrak's main dish their signature dish which is the Amtrak signature steak which I can tell you I've had two nights in a row before and absolutely loved and I know you all will too as well and the whole experience about dining on board the train is quite nice as soon as you board the train the dining car attendant will come by set up reservation times that you want to eat your meals when it's time to eat you head down to the dining car take a seat in one of the B's big comfortable boots with a white linen tablecloth layout you get to order from a menu like you would at a restaurant you actually get multiple options on there it's not like an airline where it's the chicken or the fish no no you actually can pick up multiple options and you can order from a server like you would at a restaurant so really if you think about it Amtrak isn't just transportation it's a restaurant on wheels a hotel on wheels in sightseeing on wheels all rolled up into one amazing experience and we've barely scratched the surface of what we have to offer to you all today if you pay a visit to our website at Amtrak vacations calm it'll bring you here and if you hover aboard about a hover over where that red arrow is pointing where it says destinations you can then navigate through and see all of the different types of vacation packages and destinations that we have to offer and then once you find the right package in mind how do you book us you can book through one inc by giving us a call at one eight hundred to six eight seven two five two and one of our amazing vacations consultants will be more than happy to book this for you you can book through the website Amtrak vacations calm or what i always recommend give a call or pay even pay a visit to your local travel agent they are definitely the ones you'd want to speak with I love my local travel agent I think they're fantastic I actually go through my travel agent for all my personal travel it's definitely one of the best resources out there keep in mind too we offer some really great every day discounts for you all as well if you're traveling agent which children ages two to twelve they receive a 50% discount off the rail portion of an Amtrak vacations package if you're a senior traveler age 65 and over you get a 10% discount off the rail portion of an Amtrak vacations package and lastly if you're an active duty military personnel you your spouse and your dependents get a 10% discount off the rail portion of an Amtrak vacations package as well and keep in mind everybody the flash-sale is back once again starting today and like I tell you the phones have been ringing off the hook I can hear them right now they're ringing because of this flash sale it's back by popular demand if you today starting today and good till next Friday if you upgrade from Coach to remits or coach to the bedrooms coach to any of the sleeping accommodations you will save yourselves $100 per couple to take in this will give you a private room with beds you will get shower access you will get all your meals on board the train included you will have the priority boarding at the stations and you'll also have access to the train station private lounges where available all you need to know is it starts today and it's good till next Friday March the 2nd it's valid on all 2018 packages including custom-built trips it's only valid on new reservations and it is combined able with our early booking discounts that we offer on select independent rail journeys now I've seen tons of questions coming through so before I answer those because you all have some really great ones I do have some frequently asked questions that I want to answer for you all that will definitely hit on some really great notes so first and foremost can you begin the package in one city and just do portion of a package yes and yes all of these all of these packages can be customized like that where you can really do them where you want and do you know say if you want to start wherever or if you want to do a bits and pieces you can definitely do that our hotels included in an itinerary yes they absolutely are can we add days to in the national parks to this yes you absolutely can in fact I can tell you a lot of people will add night save to the Grand Canyon Yellowstone National Park Leisha Park to maybe do some hiking or maybe do a wildlife tour or any of those fantastic tour is that the National Park Service's has set up are you permitted to bring your own wine on board the train if you enjoy in private yes funny enough that's actually an extra another amenity of having the sleeping accommodations onboard the Train where you are actually allowed to bring up on your own alcohol it just has to be consumed in the comfort of your room you cannot bring it out into the public areas and it cannot be in glass so if you bring plastics or cans or anything like that you could absolutely do that and lastly how many sleeping rooms are there on each train so each car typically has if fourteen roommates in five bedrooms on board which is fantastic and now in during non-peak season they typically two to three cars of sleepers and during peak season there could be anywhere from three to five cars of sleeper so we can really vary now before I answer some of these questions that I see coming through definitely don't forget to download the handout that we have once again that's on your right hand side where that top arrow is pointing and also to if you have any questions at all please feel free to input them into the questions box I see tons of them coming through them and answer those in just a second but now is the time to if I need to give away a $100 Amtrak vacations gift card and today our lucky winner for an Amtrak vacations gift card is drumroll please today's lucky winner is going to be Ruth Hoffman congratulations roof you well-deserved and for everyone else definitely feel free to fire away those questions and we'll be more than happy to answer those questions so let's start from the top let's see what we got yes was asking she would like to know about the in back in bedroom bath in the bedrooms as let in like safety bars yes so if you say if you are on in the bathrooms in the rooms it is quite a small room in the bedrooms it is a private it is a toilet with a sink right next to it in the shower above hand so it's all I kind of compact into one and as far as safety bars I do not believe that their safety bars inside the regular bedrooms bathrooms but if you do have the handicap accessible room there is safety bars that are right next to the toilet most definitely Arnold for the beds in the rooms do they have a railing to prevent you from falling out of bed yeah they actually are for the top for the top bed they have a netting that you strap in once you lay down and it prevents you from from falling over and it's quite nice actually I can tell you from firsthand experience it's it's actually nice and nice a nice feeling it's very uh kind of feels kind of snug it's very nice Arnold how many observation cars are on a train are there reserved seats in the observation car so the seats in the observation car are not reserved and I can't it's open for everyone right but I can tell you I've never had an issue once getting the space inside the observation cars on Amtrak I can tell you usually during peak season like the summer months they usually will put on a second observation card just to meet the demand Nancy do all meals include a buffet card there is no buffet car on Amtrak unfortunately but it does include your meals Ruth is it possible to break a trip between departure destinations for short scene without needing to book two trips yes you can absolutely do that you can package it all together like that and kind of build it you know as a point-to-point destination and destination what you'd want to do great question Ruth Nancy's asking do all trips have an observation car all the long-distance rail systems do have an observation car Ruth is the flash shield discount available for single people most definitely it would just be $50 off instead of 100 Ruth do rail getaways include the rail trip no they do not they that is just for the stay because those packages can be really picked up out of anywhere so the the getaways do not include the rail that would all be additional marry on the hop and hop on hop off is there a tour director that accompanies you are on your own you would be on your own however for the hop-on hop-off they're typically narrated usually come with a little headset that you put in and you can learn a little about what you're passing through on the sights you're passing by nancy going into canada do you need a passport well we go through customs and does the pass might need to be good for six months as you do on an air trip so yes you do need a passport a passport card urn or an enhanced driver's license to get into Canada yes you do go through customs at the border the customs officers do come aboard the train and know your passport does not need to be good for six months – as long as it's valid and good to go you can pass right through let's see Mary during the last webinar it sounded like the observation car was difficult to find the seat it was recommended to drop um get a seat is that true is it no no no I like I said I've never had issue ever getting space inside the observation car because there is a pretty decent amount of seats and plus there's also booths in there and I can tell you people are gonna get in coming in and out throughout throughout the day as well to the observation car so I can imagine maybe during the summer months it might be tricky to find space but they do typically assess a second observation car as well Jan how long is the motorcoach drive from Salt Lake City to Yellowstone it's about a six hour drive from Salt Lake City up to West Yellowstone however it does make some stops along the way because there are some really beautiful photo opportunities in sightseeing along the way so you do get those make stops and also doesn't stop for lunch I believe as well what are the Dorothy what are the rules for tipping the rules for tipping so steak for instance for your car attendant because each car on Amtrak will have a car attendant typically five dollars per person per day for the car attendant the dining car you would tip them very similar to how you would tip in a restaurant so typically for breakfast fifteen percent lunch 15 to 18 percent in dinner eighteen to twenty percent and then you would tip any portage service or porters at the stations as well and for your tour guides if for your guided tours typically five dollars per person per tour Sally in the roommate cars is there only one bathroom / shower no there's there's a couple of them so it's not like you're everyone's fighting over the same bathroom I can tell you that's another thing – I've never had an issue finding time to take a shower on board the train and had to wait by the door for someone else never had to do that let's see George we have a reservation on the palmetto next week from Savannah DC coming back we book the remote which recording the reservation room toilet yes George that you your roommate on that train will have a bathroom in the room so the roommates east of Chicago have toilet in sync in room it's the trains the Superliner trains the double-decker trains west of Chicago that do not have the room at in or the bathroom in the room at the toilet and sink Aggie does an track have a package to combine trains with Canada yes we went over quite a few of them today because we do work with Via Rail Canada where we have packages that you know go through up throughout Canada in places like that Canadian Rockies cross Canada and trips all the sorts Ruth does the senior discount only apply to American citizens nope you can add the senior discount if you are from outside of the United States that's not an issue at all Ruth Jan do you have to share a booth in the dining car or can one couple sit by themselves no you would so per couple you cuz it is quite a small space you would have to share with with someone else with another couple but I can tell you I have done some of the sometimes I've been on the train I've had some really great conversations with with my fellow riders in fact I met a gentleman when I remembered the last time I met a gentleman an older gentleman who personally as a child knew Jimmy Stewart the actor growing up and hearing his stories over breakfast I actually had the privilege of sharing both breakfast at a dinner with this gentleman and hearing his stories was really fantastic so you never know who you might be eating eating your meals with Darrin traveling with a person with a disability best way to book yes if on Amtrak they if they are traveling with a wee chair or a walker hurricane they do have the handicap accessible rooms which are lower level rooms that are big enough to as you know to have to have and to accommodate to someone in a wheelchair or with a walker they have a private toilet and sink in room with the shower just right outside the door and all the hotels we work with our aba-approved as well Larry are there lockers available at the train stations to store your belongings while you walk around so they do not have lockers anymore unfortunately but what they do have is they have like a lug it like a good storage room and they'll have someone in there it's kind of like dune bell service at a hotel where maybe you'll drop your bags off and then someone's at the attendant put them in a room and watches after them then you can come back and get picked them up I've done that quite a few times in Chicago and in New York City Lisa when you say we drive ourselves what does that mean who is driving on self-driving trips you would be driving as it would include a rental car such as on that Grand Tetons in Yellowstone National Park package kion can you bring pets unfortunately no no pets are allowed on our packages only service dogs Angela I like that as well what about fur babies unfortunately we cannot I wish we could bring I would love nothing more than a train full of dogs and cats personally but unfortunately Amtrak has a different has a different policy Kathleen are the beds single sized for the most part yes they're about the size of a twin mattress some on the bedrooms it's a little the bottom one's a little bit bigger but for the most part they are twin sized mattresses kay-kay is asking is there parking available at the stations to leave your own vehicle yes a lot of them most of the stations on Amtrak do have long-term parking but the prices can honestly vary by station a station because the parking is actually typically run by third-party companies that can dictate their own prices Kathleen does the restaurant on the train including a comedy gluten-free needs no not specifically but say if you do have a food allergy or gluten intolerance or anything like that just let us when you book your trip or let your travel agent know or let and also feel free to let your server know onboard the Train and they will absolutely do their best to accommodate Alison is alcohol included for meals no alcohol is not included only soft drinks however if you did want to buy a glass of wine or a beer for while you eat your meal definitely that you can do that it would just be out of pocket Nancy is a microwave available no it is not what about 24-hour coffee that is however there's coffee tea and juice in bottled water available throughout your whole duration for free when you have the sleeping accommodations Ruth do you need a visa to enter Canada I do not know I know it from the United States you can just freely enter it all depends on really where in the world you're coming out of Ruth just out of curiosity where would you be where it was your country of origin and I might have a better idea because I know it can vary from country to country Australia Australia you might want to contact you you definitely would probably want to contact your local consulate or the Canadian Embassy in Australia just give them a call to find out I know people from the UK do need like a like a it's not a visa it's kind of a visa but not really it's a it was it's it's definitely a somewhat it is because I know that you do need to if you're from the UK or Ireland I know you have to get something to get into Canada estou visa yes thank you so much fetus so let's take in Arnold it was it's for people there to go in and out of Canada from out from out that are not US citizens they do need over they do need the esta visa sandy is their long-term parking if we there is long-term parking at the station's Arnold how many seats are in one observation card there is I probably say maybe around 50 to 60 I don't know the exact number there is quite a few seats but then there's also quite a few booths as well M is asking do I have to pay extra for my luggage nope each person is allowed on the train two pieces of carry-on luggage up to 50 pounds each bag as well as two pieces of checking luggage up to 50 pounds each bag as well as a personal item so figure along the lines of backpack briefcase laptop bag pocketbook purse or even a small duffel bag Kay's asking are there any routes that do not have an observation car yes the northeast regionals and all the regional trains typically do not have an observation car let's see M is asking our earplugs recommended to block the train whistle there isn't so much a train whistle anymore it's completely up to you I mean I can tell you I've never used to earplugs on board the train because I don't really have an issue with that but if you do have like a sensitivity or have issues sleeping when there's noise definitely recommend that Li's asking I personally traveling alone do you share a room at or a bedroom or pay double you would pay the price for the room so you wouldn't be sharing it with the stranger or anything like that you would just be paying for the price of the room so you would you would have your say so say if you did a room it you would have your own room it completely to yourself Tracy on the New York trip what's the process to select amongst the excursion choices we have tons and tons and tons of sightseeing in each city that we work with especially in New York we have tons of options they can be found on our website at Amtrak vacations calm alternatively you can when you call or you visit your local travel you can always ask and we can definitely see what we can add in for you if there's something in particular row how do you get from tradestation to hotel sometimes the hotels do provide a complimentary shuttle sometimes the hotels can be walking distance but most of the time they are just a short taxi ride away we try to keep the hotels within a mile or two so usually a taxi and uber or a lift will be the quickest and a most efficient way to get you to and from Timothy for someone with a disability needing accessible other document documentation requirements yes they would require some paperwork or any or something long lines or the handicap placard that you would put in your car key on does a sleeper car come with a fridge if you need to store medication or milk they do not have a fridge in room however if you did need if you what a lot of people will do from medicine and medication and things like that you're actually a permitted to bring upon your own cooler on board the train and Amtrak will provide ice so if you want to do that by all means you can absolutely do that Tracy on the top bunk in a room it is there a ladder that easy to send for a senior so there's no ladder but there's steps rather like like three big steps it's very very easy to get up and down I can tell you I might my 72 year old mother has done it quite a few times so Michaels asking is there a smoking lounge on the cut on the car unfortunately there is no smoking at all on Amtrak what they do is like every at some a little longer so at the bigger stations and the stations that have a little like maybe a 10 to 15 minute stop they will make the announcement overhead that you're allowed to get off and get outside stretch your legs you know get some fresh air as well as smoke as well Lea do you supply towels for showering yes we absolutely do they provide linens towels as well sheets blankets pillows things of that sort M is asking is Wi-Fi on all trains no the long-distance trains currently do not have Wi-Fi except for the coast starlight and the auto train all the regional trains do have Wi-Fi as well and as you can imagine Amtrak is doing it train by train but as you can imagine it is tricky because is a cross-country train and it is gonna be tricky to put Wi-Fi on that for the whole routing but they they are working on it I can tell ya ok he's asking you know how can your a hop-on hop-off the Downeaster for a day would you have to purchase different things honestly for the hot for the Downeaster because that does run regularly i what you can do you can do like a day trip from Boston up to Portland Maine then in the morning and then come back down later in the day I've done that myself actually before so definitely record I can recommend that that's a really neat little trip Michael does am check take precautions against crime Amtrak actually had in terrorism Amtrak actually has their own police force that man's the stations and they're actually government trained police force as well because Amtrak is a subsidiary of the US government so they do have their own police force that are that you know do have a presence at the stations as well often enough on board the trains it looks like we are out of questions does anybody else have any more questions these have been some really great ones really really great ones Nancy unfortunately we do not do air at all any trip can be an air and train trip but we just don't do air so to book air you'd have to either do that on your own or what I would recommend visit your local travel agent and they'll be more than happy to get that I'll get your air and your package all booked for you Robert is there a payment plan so typically for your vacation package you would want to put down a deposit usually it's usually a it's a small portion of the booking and honestly can vary based on the cost of your trip the deposit amount you put a deposit down and then final payment is typically do 60 days prior to your departure date so say if you booked fire it out in advance you put you deposit down and then if you want to make payments along the way by all means you can absolutely do that Ruth do you have an information on any East Coast trips I mean we have tons and tons of East Coast trips we have trips I'll give a quick little run down the East Coast destination that we do work with we have Portland Maine Boston New York City Philadelphia we have Williamsburg Virginia Washington DC Charleston Savannah Norfolk Virginia our know Roanoke Virginia my apologies Charleston South Carolina Savannah Georgia st. Augustine Florida Orlando Florida Miami Florida Greenbrier resort in White Sulphur Springs West Virginia as well as if you want to look up at the eastern Canada we got Niagara Falls Ontario Toronto Ottawa Montreal Quebec City even as far east as to Halifax Arnold honestly the amount of people can vary from the train from Chicago out west it all really depends on the timing of the year yes Edward you only need a passport when you're entering into Canada if you need to do it just doing train travel in the United States you do not need a passport Ali's asking how are the meal reservations handled first come first serve so when you have the sleeping accommodations the dining car attendant comes by and sets up read the reservation times so if you do have the sleeping accommodations you do have priority with the diving times onboard the Train Patrice yes are the menus for the styling car available to view online before you trip yes that would be on Amtrak comm and you can see all of the different menus as well as the writer guides no my pleasure Nancy thank you thank you so much for your kind words I appreciate that Margaux is asking how long is the how long is it from Chicago to San Francisco it's two nights on board the train you leave Chicago at about 2:15 in the afternoon and then two days later you arrive at San Francisco at about 5:30 p.m. let's see well Darrin went up when the person has visual disability and eligible for a discount travel with the travel partner should we book through a local travel agent or with an Amtrak even I would always recommend going through your local travel agent because honestly travel agents are one of the best resources and they can handle anything for you as well as air and anything additional that we might not offer Gary what is considered a nun no Wi-Fi train any of the really long distance routes the short the shorter regional trains all do have Wi-Fi though Ali do the porters help seniors with the loading and unloading of checked luggage yes so Amtrak does actually at the stations have the service called the redcap service it's complimentary and while we do have to do is just add it in to your reservation they'll help you if you do have mobility issues or if you're traveling quite a bit of luggage or if you need any assistance that's what they're there for they help with luggage assistance getting on and off the train as well as getting around the stations it's a complimentary service that Amtrak does offer Nancy thank you so much I appreciate that thank you so much as well Timothy thank you you all are so kind thank you so much Ruth thank you so much we could definitely help you out with that and Ruth if you do need information down in Australia I can actually help point you in the right direction as well if you have any questions we can definitely help you out with that I actually know the perfect person our international team that can help you with that if you wanted of course rose yes if Rosa's asking is pricing the same through a travel agent yes most definitely travel agents always get you the same exact rate they do not charge anything additional typically M is asking should I buy the travel insurance typically yes I would definitely recommend we offer one of the best trip protections in the in the travel industry it allows you to cancel it literally up until 12:00 noon of the business day prior I know you just give us a call and you get partial back on a voucher and partial cashback Ruth I will have someone reach out to you ASAP okay my pleasure Ruth thank you let's see yes swans asking yes there's gonna be another presentation going on at 3 p.m. Eastern Time today as well as 7:00 p.m. Eastern time this evening thank you so much dawn I really appreciate it and we hope that we look forward to booking our vacation for you most definitely and it looks like to me we are out of time for today so I just want to take the opportunity to thank all of you for joining me today and learning a little bit about what we have going on with Amtrak and with Amtrak vacations I hope you all enjoy the rest of your day and have an even better rest of your week and until next time everyone I hope you all take care bye everybody